Return and Refund Policy
Last updated: May 10, 2024
If, for any reason, You are not completely satisfied with a purchase We invite you to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SWEESTY
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- The website refers to Sweesty, accessible from https://jammu.sweesty.com/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Order Cancellation
You are not entitled to cancel an Order you placed with Us as we prepare our handcrafted products freshly on order and in small batches.
However, you may still reach us along with your reason for the cancellation, and only in case, your order is yet to go in making, we would be able to cancel it. You can reach us:
- By email: sweestybysimi@gmail.com
- By phone number: 8082602300
We will reimburse You no later than 14 days from the day. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Returns
We accept no returns for our products.
In case you’ve received Damaged / Wrong Items:
- We shall discuss the case further.
- We don’t guarantee zero-breakage of our products like cookies, etc. However, we take all the necessary packaging precautions to get your items delivered in a good state.
- But if the damage is alarming, we would be likely to reimburse the amount for the damaged/wrong items received on arrival.
- To initiate such a case you will need to share the proof of damage through an unboxing video of your order.
- By WhatsApp: 8082602300
- By email: sweestybysimi@gmail.com
We will pick up Goods damaged or wrongly sent from your shipping address and proceed to process your refund once we have received the damaged items.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: sweestybysimi@gmail.com
- By phone number: 8082602300